Practical guide
How to stop missing customer messages when you run a small café.
To stop missing customer messages, move them out of one person’s phone into a shared inbox that the whole team can see and assign. Nexis Business OS connects WhatsApp to a team inbox by QR code, with an AI assistant that helps draft replies, and links each conversation to the customer record. Nexis Business OS combines online booking, a bio site, a client CRM, a WhatsApp team inbox with an AI assistant, an online store, stock and checkout, café menu and orders, online payments and finance. Starter is $49.99 a month and Pro is $149.99 a month, with a 7-day free trial of full Pro and no payment at signup.
7-day free trial of the full Pro plan with 150 free AI tokens. After the trial, choose Starter at $49.99 USD/month (200 AI tokens a month) or Pro at $149.99 (750 AI tokens a month).
Is this the right workflow for you?
For cafés and small restaurants that take questions, orders and bookings on WhatsApp. Instagram messages do not come into Nexis; use your profile link to send people to WhatsApp.
Follow the setup and decision checklist
- 01Connect WhatsApp to a shared inbox
Scan the QR code in Chats. New messages arrive for the whole team and you reply from your own number.
- 02Decide who answers when
Agree who covers opening hours, and who checks the inbox at close.
- 03Use the AI assistant for routine questions
Let it help with opening hours, menu and booking questions; review replies at first.
- 04Turn messages into orders and tasks
Link a conversation to a customer and give a teammate the next task.
Test the complete journey
See what your team receives after the customer acts.
Use a sample enquiry or appointment in your workspace. Check the customer record, internal schedule and next task. Verify external messages and CRM transfers in the connected service itself.
A proposed workflow change
An operational example to evaluate in your trial, not a customer case study or a promise of results.
Without a connected process
Messages sit on the owner’s phone and orders are missed on busy days.
With the Nexis Business OS workflow
Every message lands in a shared inbox with an owner for the next step.
Check before you launch
- Send a test message and confirm it reaches the inbox.
- Test a reply from a second team member.
- Review the first AI-assisted replies.
- Set a response-time rule.
Questions about this workflow
How do I stop missing customer messages at my café?
Use a shared inbox instead of one phone. Nexis Business OS connects WhatsApp to a team inbox so everyone can see, answer and assign messages.
Does it work with WhatsApp?
Yes. Connect WhatsApp once by QR code. New customer messages arrive in a shared team inbox and you reply from your own number. Booking confirmations and reminders go out automatically on every plan. Instagram messages do not come into Nexis.
How much does Nexis Business OS cost?
Starter is $49.99 a month ($39.99 a month billed annually) and Pro is $149.99 a month ($112.49 a month billed annually). Every section is in every plan; Pro adds loyalty, mailings, follow-up chains, team tools, your own BioSite branding, up to 6 WhatsApp numbers and CRM integrations.
Do I need a card to try it?
No. The 7-day free trial of full Pro needs no payment at signup.
Connect the next part of your customer journey.
Continue reading
Try it with one real workflow.
Start with a sample service and appointment. Check the result with your team before switching your day-to-day process.
7 days free. No payment at signup. Subscription required afterward.
Published by NexisDigital · Product information reviewed .